Refund & Return Policy
At Alhajat.com, we value our customers and aim to provide a smooth and reliable shopping experience. This Refund and Return Policy explains your rights and procedures for returning products and requesting refunds.
1. Return Eligibility
- Product must be defective, damaged, or incorrect
- Request must be made within 7 days of delivery
- Item must be unused and in original packaging
Some items such as hygiene products or clearance sale items may not be eligible for return.
2. Non-Returnable Items
- Used or damaged items caused by customer
- Items without original packaging or tags
- Sale or discounted clearance products
3. Return Process
- Contact support via email or WhatsApp
- Provide order number and reason for return
- Share images/videos if product is damaged
- Wait for approval from our team
- Send item back to return address
4. Refund Policy
- Refunds processed within 5–10 business days
- Refund issued to original payment method
- Shipping charges are non-refundable (unless our fault)
5. Exchange Policy
- Wrong item delivered
- Damaged product received
- Size/variant exchange (subject to availability)
6. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- Email us for assistance
7. Shipping for Returns
- Customer may pay return shipping unless item is faulty
- Use trackable courier service for safety
8. Contact Us
Alhajat Online Shopping Store
Email: support@alhajat.com
WhatsApp: 0331-5750009
Website: https://alhajat.com